SEA LIFT BOOKING INFORMATION

HOW TO ARRANGE A SEALIFT WITH TSC

COMPLETE AND SUBMIT A BOOKING FORM

Please complete a booking form and e-mail it to bookings@tsctransport.com or fax it to 877- 872-1126 or they can be completed at TSC when you are delivering your order. Even if you have hired TSC in the past we require this information every season as a control for your order.
Please complete all sections of your booking form prior to submission. Insurance values may be estimated and corrected upon completion. Preferred sailing dates need to be indicated in order for TSC to make the proper arrangements and provide quality service. If you are unsure please indicate “TBA” and update it when the information becomes available.
Upon submission of your booking form you will be assigned a unique order number that is exclusive to your order, please use this number on all labeling and items for delivery to TSC.
If you need to make changes to your booking info please submit them in writing by e-mail to bookings@tsctransport.com or fax to 877-872-1126

2. SAILING SCHEDULE

Please indicate the sailing date that best suits your needs on your booking form.
There are generally 3 shipping cycles per season.
June / July the first sailing arrives shortly after the sea ice disappears and it is safe for ships to sail.
August, the same ships are used for the second sailing so they must make all their stops and return to port in Montreal.
The second sailing is used to deliver to the destinations further north because of issues with weather early in the season and late in the season, these destinations will take priority on the second sailing.
September / October, the same ships are used for the 3rd sailing so they must make all their deliveries and return to port. The schedule will change throughout the season. The ETA’s quoted at the beginning of the season will be different by the end of the season, delays are inevitable.

3. DELIVERING YOUR ORDER TO TSC

All items delivered should have a label on them, please notify anyone delivering on your behalf of your customer number, this will be required for TSC to accept your delivery
Labels should include at minimum; your name, order number and city of destination.
If you require labels, TSC staff would be happy to provide you with some.
Orders can be delivered without prior notice Mon – Fri, 8am to 4pm. We are not open on weekends or holidays but arrangements can be made for deliveries. If you need to make a delivery outside this time schedule please call 24hrs in advance to schedule an appointment.
Deliveries can be made on multiple dates, however due to space limitations we ask you make special arrangements if they will span more than 1 week.
Please ensure you notify a member of TSC’s staff of your delivery.
Your sealift order should be packed sufficiently to be loaded into crates. Case orders from stores are sufficient without extra packaging.
Over the years we have learned that some food products will absorb the smell of scented, powdered detergents and dryer sheets. We suggest packing your detergents in Ziploc bags, plastic totes or garbage bags sealed with tape.
We received a large number of calls in 2011 claiming that the plastic bottles containing liquid laundry detergent had broken. We suggest packing your liquid detergents in totes to contain any breakage or spills that may happen.

4. SCHEDULING A PICK UP

TSC will pick up at most stores in the Ottawa area. Please contact us for a price for your pickups.
Please put your pick up details on your booking form. Or submit in writing by e-mail to bookings@tsctransport.com , tracy@tsctransport.com or fax to 877-872-1126.
TSC will not pick up at Ikea (no exceptions). TSC will receive from Ikea with conditions. Either the consignee (purchaser) will be present upon delivery to count and sign or, we will sign for the units we receive under the condition that we will not be responsible for any missing items from Ikea.
Lumber and building supply orders should be delivered by the store they are purchased from. They have the specialized equipment required to properly handle these orders. Please have them delivered to TSC at 6431 Bank St. Metcalfe, ON K0A 2P0

5. SHIPPING A VEHICLE

TSC recommends that vehicles are shipped empty and will assume no responsibility for items left inside the vehicle.
The ocean carrier will not tolerate a vehicle with more than 150 kgs of belongings stowed inside. They will refuse delivery and the vehicle will need to be returned and emptied. No parcels are allowed on the front seats, no cargo is to exceed the lower level of the cabin windows and all cargo in the trunk must respect the maximum 150 kgs limit and the trunk should be locked.
The fuel tank should contain no more than ¼ of its capacity and have enough to be moved during loading and unloading operations.
Vehicles that are not in working condition may be subject to additional charges based on handling requirements.

6. SHIPPING BEER WINE & SPIRITS

When delivering beer, wine & spirits for shipping to Nunavut please respect Nunavut’s Liquor Act. Please refer to http://www.nllb.ca/governing-documents/liquor-act if you are unsure of the regulations.
TSC will require an inventory of your beer, wine and spirits and will count and verify your liquor order with your permit.
Orders without a valid permit will not be shipped.

7. SHIPPING DANGEROUS GOODS

Shipping dangerous goods by sea is regulated. There are specific guidelines that must be followed. Failure to do so may result in fines and demurrage of sea shipments. TSC is certified to package and ship dangerous goods according to the regulations.
Please declare all dangerous goods to the person receiving your order. Proper packaging, labeling and documentation is required.

8. RECEIVING YOUR ORDER IN NUNAVUT

You must be available to receive your order when it arrives, if you can not be available please ask someone to receive your order for you.
The Ocean Carrier will contact you prior to your delivery to make sure you know when it is coming and that someone is available to receive it.
Please inspect your crate thoroughly for damage when it arrives and make note of any damage to the crate immediately with the person delivering the crate no matter how insignificant it may seem.
If there is damage to the crate please take photographs.

9. PAYMENT FOR YOUR SEALIFT ORDER

TSC will require a credit card number upon submission of your Sealift Services Booking Form, no payment will be submitted before your total charges are calculated and you have been notified.
Payment in full is required prior to delivery of your crate to the Ocean Carrier.

If you have any comments or suggestions regarding this information please do not hesitate to contact us. Furthermore if you require any information that is not covered within we would be happy to assist in answering any questions you may have.

10. If you require a personal shopper to fulfill your order for you please contact Your Grocery Getter at info@yourgrocerygetter.net or 613-683-9766 you can also view their website at https://www.yourgrocerygetter.net/

11. A list of some stores in Ottawa that are familiar with sealift. This is not an exclusive list.

Costco 4315 Promenade Strandherd Dr, Nepean, ON K2J 6E5 (613) 714-0913
Loblaws South Keys Shopping Centre 2210 Bank St, Ottawa, ON K1V 1J5 (613) 733-1377
Canadian Tire 1820 Merivale Road Nepean, ON K2G 1E6 (613) 224-9330
The Beer Store 1860 Bank St Ottawa, ON (613) 733-1402
LCBO 1100 Polytek Street, Ottawa, ON K1J 0B3 (613) 731-6621
PetsMart 1851 Merivale Rd, Nepean, ON K2G 1E3 (613) 225-6627
The Wine Station 2400 Bank St, Ottawa, ON K1V 8S1 (613) 736-0121
Defalco’s 957 Gladstone Ave Ottawa, ON (613) 722-9945
The Home Depot 1616 Cyrville Rd Gloucester, ON (613) 744-1700
Rona 585 W Hunt Club Rd Nepean, ON (613) 226-5636
Leon’s 2600 Queensview Dr Ottawa, ON (613) 820-6446
The Brick 350 W Hunt Club Rd Nepean, ON (613) 224-7555
Your Grocery Getter (personal shoppers) info@yourgrocerygetter.net or (613) 683-9766 www.yourgrocerygetter.net