HOW TO ARRANGE A SEALIFT WITH TSC

1. SUBMIT A SEALIFT BOOKING REQUEST

All Sealift shipments must begin with a TSC Sealift Booking Request.

Visit our Sealift Booking & Delivery page and select Start a Booking Request. Complete the online form with your customer information, destination, cargo details, preferred sailing, pickup requirements and any other information relevant to your shipment.

Even if you have shipped with TSC in previous seasons, a new booking request is required for each shipment so that we have accurate and up-to-date information.

Insurance values and other details may be estimated initially and updated later if required.

If you know your preferred sailing, please indicate it when submitting your request. If you are unsure, select TBA and update TSC when the information becomes available.

Once your booking request has been submitted, TSC will assign a unique Request ID to your shipment.

Keep this Request ID. It should be referenced on correspondence, freight labels and deliveries associated with your shipment. You will also need it when scheduling a delivery appointment at TSC.

Changes to an existing booking should be submitted in writing to bookings@tsctransport.com.

2. SAILING SCHEDULE

TSC generally operates around three Sealift shipping cycles each season. Actual schedules are determined by the ocean carriers and may change during the season.

June / July

The first sailing typically departs after sea and ice conditions permit safe navigation.

August

The same vessels are generally used for subsequent voyages and must complete their scheduled community deliveries before returning south.

Some northern destinations may be scheduled during particular sailing cycles because of weather, ice and other operational considerations.

September / October

Later-season schedules are particularly susceptible to changes as weather and operating conditions become less predictable.

All sailing and arrival dates should be considered estimates until confirmed by the ocean carrier. Weather, sea ice, port conditions, vessel schedules and other operational factors can cause delays.

3. DELIVERING YOUR ORDER TO TSC

Once you have an active TSC Sealift booking, deliveries to our Ottawa facility should be scheduled using our online Delivery Appointment system.

Visit the Sealift Booking & Delivery page, select Schedule a Delivery Appointment, and enter your TSC Request ID. The system will verify your booking and allow you to select an available delivery date and time.

When scheduling the appointment, please provide a brief description of the freight and identify the carrier or delivery company bringing it to TSC.

This applies whether you are delivering the freight yourself or arranging delivery through a retailer, supplier, courier, trucking company, Instacart, Amazon or another delivery service. Delivery appointment times are used for scheduling and receiving coordination purposes and should not be considered strict dock appointment times. Actual receiving times may vary depending on traffic, unloading requirements, warehouse activity and other operational conditions. Please arrive as close to your scheduled time as reasonably possible.

Freight Identification

All freight delivered to TSC must be clearly identified with:

• Customer name

• TSC Request ID

• Destination community

Please ensure that anyone delivering freight on your behalf has your TSC Request ID and includes it with the delivery wherever possible.

If you require labels, TSC staff will be happy to provide them.

Orders may be delivered over multiple dates. If a large order will arrive over an extended period, please contact TSC so appropriate receiving and storage arrangements can be made.

Packaging

Freight should be packaged sufficiently to allow safe handling, storage and loading for Sealift transportation. Standard case goods from retail stores generally do not require additional packaging before delivery to TSC.

Packing Recommendations

Certain food products can absorb odours from scented detergents, dryer sheets and similar products during transportation. We strongly recommend sealing these products in plastic bags, totes or other suitable containment.

Liquid detergents and other liquids should be packed in sealed totes or secondary containment to reduce the risk of damage caused by leaks or spills.

4. SCHEDULING A PICKUP

TSC can arrange pickups from many stores and suppliers throughout the Ottawa area. Pickup charges vary depending on location and the size and nature of the order.

Pickup requirements should preferably be identified when submitting your online Sealift Booking Request.

If pickup arrangements change after your booking has been submitted, contact:

bookings@tsctransport.com

IKEA Orders

TSC does not perform pickups from IKEA.

TSC can receive IKEA deliveries under the following conditions:

• The purchaser or consignee is present to verify and sign for the shipment; or

• TSC will acknowledge only the number of packages received and cannot accept responsibility for shortages or missing items within an IKEA order.

Lumber & Building Materials

Lumber and building-material orders should normally be delivered directly to TSC by the supplier or retailer using equipment appropriate for unloading the shipment.

Deliveries should be addressed to:

TSC Moving & Storage Ltd.
6431 Bank Street
Metcalfe, ON K0A 2P0

A delivery appointment should be scheduled in advance using your TSC Request ID.

5. SHIPPING A VEHICLE

TSC strongly recommends that vehicles be shipped empty. TSC assumes no responsibility for personal belongings left inside vehicles.

Ocean-carrier requirements may limit the quantity and placement of personal belongings carried inside a vehicle. Customers should confirm current requirements with TSC before loading personal effects into a vehicle.

As a general rule:

• Do not place parcels or loose items on the front seats.

• Cargo must not obstruct the driver's visibility.

• The vehicle must remain accessible and capable of being safely moved.

• Personal belongings should be securely packed.

Fuel levels must comply with current ocean-carrier requirements.

Vehicles that are not operational or require special handling may be subject to additional charges.

6. SHIPPING BEER, WINE & SPIRITS

Alcohol shipments to Nunavut are subject to territorial liquor laws and permit requirements.

Customers are responsible for obtaining any required authorization from the Nunavut Liquor and Cannabis Commission.

TSC requires an accurate inventory of all beer, wine and spirits being shipped. Quantities must correspond with the applicable permit.

Alcohol that requires a permit will not be shipped without valid documentation.

7. SHIPPING DANGEROUS GOODS

Dangerous goods transported by sea are strictly regulated.

All dangerous goods must be declared to TSC before shipment.

Failure to declare dangerous goods may result in delays, additional charges, carrier refusal, regulatory penalties or removal of the goods from the shipment.

Dangerous goods require appropriate classification, packaging, marking, labelling and documentation.

TSC personnel can assist with the preparation of dangerous goods for transportation in accordance with applicable requirements.

8. RECEIVING YOUR ORDER IN NUNAVUT

You or a designated representative must be available to receive your shipment at destination.

Delivery procedures vary by community and ocean carrier. The carrier or its local representative will normally coordinate the release or delivery of the shipment after arrival.

Inspect your shipment carefully when it is received.

Any visible loss or damage should be noted immediately on the delivery documentation, and photographs should be taken before the freight is unpacked or moved whenever practical.

9. PAYMENT FOR YOUR SEALIFT ORDER

Payment arrangements will be confirmed as part of your TSC booking.

Once your shipment has been received, prepared and rated, TSC will issue the applicable charges.

Unless credit arrangements have been approved in advance, payment in full is required before TSC releases the shipment to the ocean carrier.

10. PERSONAL SHOPPING SERVICES

If you require assistance purchasing or assembling an order, please contact:

Your Grocery Getter
info@yourgrocerygetter.net

11. OTTAWA STORES FAMILIAR WITH SEALIFT ORDERS

Many Ottawa-area retailers regularly prepare orders for customers shipping to northern communities. These include:

• Costco Wholesale

• Loblaws South Keys

• Canadian Tire

• The Beer Store

• LCBO

• PetSmart

• The Wine Station

• Di Rienzo Foods

• The Home Depot

• RONA

• Leon's Furniture

• The Brick

This list is provided for convenience and is not exclusive.

NEED HELP?

If you're unsure about any part of the process, contact TSC before purchasing, packaging or delivering your freight. We would much rather answer the question beforehand than fix a problem after the freight arrives.

TSC Moving & Storage Ltd.
6431 Bank Street, Metcalfe, Ontario K0A 2P0
613-739-4782 | 1-800-56 NORTH
bookings@tsctransport.com