HOW TO ARRANGE A SEALIFT WITH TSC

1. COMPLETE AND SUBMIT A BOOKING FORM

Please complete a Sealift Services Booking Form and submit it by e-mail to bookings@tsctransport.com. Booking forms may also be completed at TSC when delivering your order.

Even if you have shipped with TSC in previous seasons, a new booking form is required each year to ensure accurate and up-to-date order information.

Please complete all sections of the booking form prior to submission. Insurance values may be estimated initially and adjusted later if required.

Preferred sailing dates should be indicated to allow TSC to make the proper shipping arrangements and provide efficient service. If you are unsure of your preferred sailing date, please indicate “TBA” and update us when the information becomes available.

Once your booking form has been submitted, TSC will assign a unique customer/order number specific to your shipment. Please reference this number on all labels, correspondence, and deliveries related to your order.

Any changes to your booking information must be submitted in writing by e-mail to bookings@tsctransport.com.

2. SAILING SCHEDULE

Please indicate the sailing date that best suits your needs on your booking form.

There are generally three shipping cycles each season:

June / July

The first sailing typically departs shortly after sea ice conditions allow safe navigation.

August

The same vessels are generally used for the second sailing and must complete all scheduled community deliveries before returning south.

The second sailing is commonly used for destinations further north due to weather and ice considerations earlier and later in the season. Northern destinations may therefore receive priority during this sailing cycle.

September / October

The same vessels are generally used again for the third sailing. Scheduling changes and delays are common as the season progresses.

Estimated arrival dates provided at the beginning of the season are subject to change. Delays due to weather, sea ice, port congestion, and operational conditions are inevitable.

3. DELIVERING YOUR ORDER TO TSC

All items delivered to TSC must be clearly labeled.

Please ensure that anyone delivering freight on your behalf has your customer/order number available, as this information is required for TSC to accept the shipment.

Labels should include, at minimum:

• Customer name

• Order number

• Destination community

If you require labels, TSC staff would be happy to provide them.

Freight may be delivered Monday to Friday between 8:00 AM and 4:00 PM without prior appointment.

TSC is closed on weekends and statutory holidays; however, special arrangements may be possible upon request. Please provide at least 24 hours’ notice for deliveries outside regular business hours.

Orders may be delivered over multiple dates; however, due to warehouse space limitations, we ask that special arrangements be made if deliveries will span more than one week.

Please notify a TSC staff member upon arrival with your shipment.

Your freight should be packaged sufficiently to allow safe handling and loading into crates. Standard case orders from retail stores generally do not require additional packaging.

Packing Recommendations

Over the years, we have learned that certain food products may absorb the smell of scented detergents and dryer sheets during transport. We strongly recommend sealing detergents and similar products in Ziploc bags, plastic totes, or garbage bags taped securely closed.

Liquid detergents should be packed in sealed totes or secondary containment to reduce the risk of damage caused by leaks or spills during transport.

4. SCHEDULING A PICKUP

TSC can arrange pickups from most stores within the Ottawa area. Please contact us for pickup pricing.

Pickup details should be included on your booking form or submitted in writing by e-mail to:

• bookings@tsctransport.com

• tracy@tsctransport.com

or by fax to 877-872-1126.

IKEA Orders

TSC will not perform pickups at IKEA under any circumstances.

TSC may receive IKEA deliveries under the following conditions:

• The purchaser/consignee must be present at the time of delivery to verify and sign for the shipment; or

• TSC will sign only for the number of packages received and will not accept responsibility for missing items from IKEA shipments.

Lumber & Building Materials

Lumber and building supply orders should be delivered directly to TSC by the supplier or retailer using appropriate handling equipment.

Deliveries should be addressed to:

TSC Moving & Storage
6431 Bank St.
Metcalfe, ON K0A 2P0

5. SHIPPING A VEHICLE

TSC strongly recommends that vehicles be shipped empty. TSC assumes no responsibility for personal items left inside vehicles.

Ocean carriers permit a maximum of 150 kg of personal belongings inside a vehicle. Vehicles exceeding this limit may be refused by the carrier and required to be unloaded at the customer’s expense.

Additional vehicle loading requirements include:

• No parcels or loose items on front seats

• Cargo must not exceed the lower edge of cabin windows

• Trunk contents must remain within the 150 kg limit

• Trunks should remain locked

Fuel tanks must not exceed ¼ tank capacity while still allowing the vehicle to be moved during loading and unloading operations.

Vehicles that are not in operating condition may be subject to additional handling charges.

6. SHIPPING BEER, WINE & SPIRITS

Alcohol shipments to Nunavut must comply with Nunavut’s Liquor Act.

Please refer to:

Nunavut Liquor and Cannabis Commission

TSC requires a detailed inventory of all beer, wine, and spirits being shipped. Quantities will be verified against the applicable permit.

Orders received without a valid permit will not be shipped.

7. SHIPPING DANGEROUS GOODS

Dangerous goods shipped by sea are strictly regulated.

Failure to properly declare dangerous goods may result in fines, delays, shipment refusal, or additional charges imposed by the carrier.

Please declare all dangerous goods to the TSC staff member receiving your shipment.

Proper packaging, labeling, documentation, and regulatory compliance are required.

TSC is certified to package and ship dangerous goods in accordance with applicable regulations.

8. RECEIVING YOUR ORDER IN NUNAVUT

You, or a designated representative, must be available to receive your shipment upon arrival.

The ocean carrier will contact you prior to delivery to coordinate timing and confirm someone is available to accept the shipment.

Please inspect your crate thoroughly upon delivery and immediately note any damage on the delivery paperwork, regardless of how minor it may appear.

If damage is observed, photographs should be taken immediately.

9. PAYMENT FOR YOUR SEALIFT ORDER

A valid credit card number is required when submitting your Sealift Services Booking Form.

No charges will be processed until your shipment has been completed, rated, and you have been notified of the total charges.

Payment in full is required prior to the release of your shipment to the ocean carrier.

10. PERSONAL SHOPPING SERVICES

If you require assistance purchasing or assembling your order, please contact:

Your Grocery Getter
info@yourgrocerygetter.net

11. STORES IN OTTAWA FAMILIAR WITH SEALIFT SHIPPING

The following businesses are familiar with sealift orders and northern shipping requirements. This is not an exclusive list.

• Costco Wholesale

• Loblaws South Keys

• Canadian Tire

• The Beer Store

• LCBO

• PetSmart

• The Wine Station

• Di Rienzo Foods

• The Home Depot

• RONA

• Leon's Furniture

• The Brick

If you have any questions or require assistance at any stage of the process, please do not hesitate to contact TSC. We would be happy to assist you.