Privacy Policy

TSC – The Sealift Company

Effective Date: October 28, 2026

1. Introduction

TSC – The Sealift Company ("TSC," "we," "our," or "us") respects the privacy of our customers and individuals who contact us.

We are committed to handling personal information responsibly and in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information in connection with our transportation, sealift, warehousing, crating, storage, and related services.

2. Information We Collect

Depending on the services requested, TSC may collect:

• Names, telephone numbers, email addresses, and mailing or business addresses.

• Shipping origins, destinations, and Nunavut communities.

• Cargo descriptions, shipment details, dimensions, weights, and handling requirements.

• Booking information, quotations, invoices, and payment-related records.

• Information submitted through our website, email, telephone, Facebook, Instagram, or online inquiry forms.

• Correspondence and other information necessary to provide our services.

We limit the collection of personal information to what is reasonably necessary for identified business purposes.

3. How We Use Personal Information

TSC uses personal information to:

• Respond to customer inquiries and requests for information.

• Prepare shipping estimates and quotations.

• Arrange and coordinate transportation, sealift, crating, warehousing, and storage services.

• Process bookings and maintain shipment documentation.

• Communicate with customers about their shipments and service requirements.

• Manage billing, payments, and business records.

• Meet applicable legal, regulatory, and contractual obligations.

• Improve our customer service and business operations.

We do not sell customer personal information.

4. Facebook, Instagram, and Online Lead Forms

TSC may use advertising and inquiry forms provided through Facebook, Instagram, and other online platforms.

When individuals voluntarily submit an inquiry through these forms, we may collect their name, email address, telephone number, shipping destination, cargo details, and requested services.

This information is used to respond to the inquiry, provide estimates, discuss shipping requirements, and assist with potential bookings.

Information submitted through third-party platforms may also be processed by those platforms according to their own privacy policies.

Submitting a shipping inquiry does not automatically subscribe an individual to promotional communications.

5. Marketing Communications

TSC does not currently use customer contact information to distribute promotional newsletters or marketing messages.

If we introduce promotional email communications or newsletters in the future, we will obtain consent where required by applicable law, including Canada's Anti-Spam Legislation (CASL).

Individuals will be provided with an appropriate means of withdrawing consent or unsubscribing from promotional electronic communications.

Operational communications relating to an inquiry, booking, shipment, or existing service are distinct from promotional marketing communications.

6. Sharing Personal Information

TSC may share personal information with trusted service providers and business partners when reasonably necessary to provide requested services.

These may include transportation providers, marine carriers, delivery partners, technology service providers, and other parties involved in shipment coordination or business administration.

We may also disclose information where required or permitted by law.

TSC does not sell or rent customer contact lists to third-party advertisers.

7. Protection of Personal Information

TSC uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information it handles.

Access to customer information is limited to authorized personnel and service providers who require it for legitimate business purposes.

Although we take reasonable precautions, no electronic transmission or storage system can be guaranteed completely secure.

8. Retention of Information

We retain personal information only as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business records, and satisfy applicable legal and regulatory requirements.

When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, as appropriate.

9. Access and Correction

Individuals may request access to personal information held by TSC or ask that inaccurate information be corrected, subject to applicable legal requirements and exceptions.

Requests may be submitted using the contact information below.

We may need to verify an individual's identity before processing certain requests.

10. Consent and Withdrawal

By voluntarily providing personal information to TSC, individuals consent to its collection, use, and disclosure for the purposes identified at the time of collection, subject to applicable law.

Consent may be withdrawn where legally permitted by contacting TSC. Withdrawal may affect our ability to provide certain requested services or complete existing transactions.

11. Third-Party Websites and Services

Our website and communications may contain links to third-party websites or services.

TSC is not responsible for the privacy practices of independently operated third-party websites. We encourage individuals to review their privacy policies before submitting personal information.

12. Changes to This Privacy Policy

TSC may update this Privacy Policy periodically to reflect changes in our business operations, technology, or legal obligations.

The current version will be made available on our website, with its effective date indicated above.

13. Contact Us

For questions about this Privacy Policy, requests to access or correct personal information, or other privacy-related concerns, please contact:

TSC – The Sealift Company

Email: info@tsctransport.com

Subject: Privacy Inquiry

We will review privacy-related requests and respond in accordance with applicable legal requirements.